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Critics of the shift to mandatory pre-dispute arbitration argue persuasively that
arbitration may favor big business. Corporations and employers, after all, are often on the favorable end of a power imbalance. Arbitrators may favor them because they are repeat players, more sophisticated in how arbitration works, and responsible for ensuring the arbitrators are appointed to decide future disputes. And the shift to confidential and individualized proceedings may undermine the development of a robust body of law on important social issues.
But while arbitration is imperfect, the real question is how it fares compared with the realities — rather than our romantic ideals — of the courtroom.
Civil litigation is heavily backlogged. Arbitration can usually be scheduled much sooner than a trial and will normally be speedier and cheaper. Agreeing to arbitrate a statutory claim is not the same as forgoing substantive legal rights — rather it allows the parties to agree on a different forum.
Indeed, one of the basic requirements on which courts insist for an arbitration agreement to be enforced is the availability of all remedies that would otherwise be awarded in court.
Much of the arbitration hearings resemble a trial, with opening statements, witness examination and introduction of evidence, but there are important procedural differences.
The rules of evidence are relaxed and the formalities are reduced; some would say this may be a positive thing in light of the feeling of arbitrariness and lack of control litigants frequently experience when represented by lawyers in a formal adversarial trial. In its looser formalities, arbitration is not much different than other outside-of-the-courtroom negotiations and hearings.
Public agencies themselves, like the Equal Employment Opportunity Commission (EEOC), use informal dispute resolution methods to help private parties stay out of court. At the same time, even when arbitration is mandated by contract between parties, these same governmental bodies like the EEOC retain their independent investigatory authority and can bring the case before the court even as the private parties proceed with an arbitrator.
From the macro-perspective, arbitration means fewer written opinions and less public knowledge about market disputes, hindering the development of a robust body of case law about important policy issues such as consumer protection and employment discrimination. And yet, these very same concerns apply to settlements — the way the vast majority of cases
actually end — which result in no decision but are intensely encouraged by the courts.
While the empirical evidence is still rather thin, it is questionable whether plaintiffs in fact fare better in court.
The conventional wisdom about arbitration is that we are likely to see more compromise decisions, in which plaintiffs win something as opposed to the all-or-nothing feel of court trial.
In other words, plaintiffs are more likely to win but will receive fewer straight-up jackpots in the form of large punitive damages that juries are known to award.
study conducted by Ernst & Young found that consumers won more frequently in arbitration compared with lawsuits.
Another study in the employment context by the National Work Rights Institute found that the employee win rate was 20 percent higher in arbitration than in court.
In a third study, Cornell law professor Theodore Eisenberg compared the outcomes in court and arbitration in employment cases, finding that the win rates and levels of awards are statistically indistinguishable.
Over the years, the courts have developed a set of rules to help ensure arbitration provides a fair forum — especially in the context of imbalanced parties, such as business-consumer; landlord-tenant; employer-employer.
Agreements must ensure the selection of a neutral arbitrator (typically both sides are allowed one preemptory challenge as well as unlimited challenges for cause), a certain level of adequate discovery (even if less than the trial level), fair cost-sharing (in which the stronger party covers all or most costs) and the requirement of a written award.
These safeguards are important and we should continue debating and learning about what works best in our complex public-private systems of dispute resolution.
Arbitration reform could help solidify these court-developed safeguards and could bring back class claims to the arbitration path. But the advantages of arbitration should not be understated.
Orly Lobel is the Herzog Endowed Scholar and Professor of Law at the University of San Diego. She teaches and writes in the areas of employment law, intellectual property law, regulatory and administrative law, torts, behavioral economics, health policy, consumer law and trade secrets. Her current research focuses on innovation policy and intellectual property.
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