San Diego Unified’s Quality Assurance Office was supposed to be a hub of accountability where parents, students and employees could get their complaints heard and investigated. But hundreds of pages of testimony from one of multiple lawsuits involving the office show decisions about student safety were made without crucial information, and other troubling issues.

Budget cuts are where education tends to get personal. It’s easy to miss school board meetings or informational sessions. But even parents who otherwise don’t pay attention to education news get involved when their child’s favorite teacher or principal gets sent away.