On this week’s San Diego Explained, NBC 7’s Monica Dean and Voice of San Diego’s Andrew Keatts detail how 311 is being used in other cities and what could be coming to San Diego in the future.
San Diego has a 911 crisis: dispatchers can’t answer emergency calls fast enough to meet national safety standards. An audit last year suggested one solution, and the city agreed to do implement it. Now, the city’s wavering.
Two households waited several minutes each when they called for help to report an intruder. San Diego Police have responded to public pressure by discussing monthly average wait times. But those figures can paint a misleading picture. “I’m acknowledging that two-minute, five-minute, seven-minute wait times, those do occur,” an SDPD spokesman told us.
Under Mayor Kevin Faulconer’s proposal, a new two-person emergency crew would start in July and a temporary fire station in another at-risk community would come six months later.
The city is considering putting its ambulance contract out to bid, seemingly reversing a position taken by Mayor Bob Filner.
How response times are calculated, why CPR matters, the neighborhoods most at risk and more.
We break down whether the new mayor has authority over appointments and a recent claim by an assistant police chief.