The city will fix your neighborhood pothole in four or five days, promised a councilman on TV a few months ago. That sounds great! Except it’s not true. Our investigation shows that it takes the city an average of five weeks to fix a pothole once a resident reports it, and that’s if anyone accurately documents the fix.
“VOSD found that mistakes are pervasive in the city’s system for tracking pothole complaints, making response times impossible to verify in more than one-third of cases,” our data guru Keegan Kyle reports. “Among complaints free of errors, response times have worsened more dramatically in some parts of the city than others.”
La Jolla, Clairemont and Rancho Bernardo, in particular, have seen response times go up and up, way beyond those of some other neighborhoods. It’s not clear why. Even in the district of Councilman Kevin Faulconer, the one who promised a quick turnaround time, the average fix took almost 32 days in 2011. That’s twice the time as in 2008.
What’s going on? There are more pothole reports, says a city official, possibly due to road-ruining storms and greater coverage of the pothole menace.
Council members said they’re concerned by our findings and want action through an audit.