Delays in San Diego’s response to 911 calls continue to provoke outrage and calls for improvements.

Mayor Kevin Faulconer has struck a deal to pay 911 operators more in hopes doing so will boost staffing levels and push down wait times. The city is also considering creating a new phone line – 311 – for all non-emergency calls, which could help cut down wait times as well.

On this week’s San Diego Explained, NBC 7’s Monica Dean and Voice of San Diego’s Andrew Keatts detail how 311 is being used in other cities and what could be coming to San Diego in the future.

    This article relates to: News, San Diego Explained

    Written by Kinsee Morlan

    Kinsee Morlan is the Engagement Editor at Voice of San Diego and author of the Culture Report. Contact her directly at Follow her on Facebook or Twitter. Subscribe to her podcast.